Studies have been carried out with more than 100 managers to find out the reasons for workplace conflict (Baron, 1990).
Studies have shown that the following reasons are among the most important:
Research has shown that the reason for inappropriate criticism has led to most conflicts. This demonstrates how important it is to train team members and managers on the art of feedback and the appropriate methods to deliver criticism.
You will be presented with different techniques to provide feedback to others in this program. It can be feedback to colleagues, subordinates and even to your boss. You will learn about the benefits of the work environment in which people provide constructive feedback. The program contains many examples of good or less good statements to demonstrate what works and what does not work when providing feedback.
All the employees in the organization. Giving feedback is not just a behaviour for managers and superiors. Colleagues can give useful feedback to each other as a way to help each other for personal and professional development.