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Patient Care

Program presentation

The way the patient interacts with the medical staff and institution during the Diagnosis-Treatment-Recovery process influences the evolution of his disease.

In order to offer premium services, in addition to exceptional medical performance, an institution, through its staff, must offer patients a 21st century interaction in the following chapters: ease of interaction, proper and timely patient guidance, friendliness, so that the patient’s experience with the clinic is a pleasant and useful experience.

Those who are first to change the medical services paradigm will be those who will prosper in the future.

Who is this program designed for?

The program is aimed at all health care employees, as it is an indispensable tool for those who coordinate medical institutions or teams.

Program structure / Addressed topics

  1. Patient touch point (the chain of communication, actual facts, the chain of emotions)
  2. Transactional Analysis (Life positions, Self statuses, Transactions)
  3. Communication models
  4. Listening skills (types of listening, coaching skills)
  5. Emotional connection
  6. Question-addressing techniques
  7. Unrecommended expressions in relation to patients
  8. The gamification of the medical process
  9. Styles of Leadership
  10. Types of hospitals and clinics (hierarchical, patient oriented)
  11. Types of services (soft, hard)
  12. Empathy
  13. Types of patients
  14. Ikigai – achieving the personal balance necessary for healing

Why Patient Care with INSPIRES?

Vast Experience

Our consultants have trained more than 70.000 people from various organizations from Romania and abroad.

Unique style

The combination of a vivid, alert, informal presentation style with the provision of relevant examples, good quality humour and pragmatism provides the guarantee of a memorable course experience.

Concrete results in the organization

The long-term impact of the sessions held by the INSPIRES consultants is reinforced by customer feedback over time.

SOFT SKILLS
SERVICES
Acquire the knowledge and practical tools needed to improve the patient's experience and build a person-centered healthcare service.
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